This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice. As well as the circumstances in which it may be shared with third parties. 

Why and when your consent is necessary 

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this. 

Why do we collect, use, hold and share your personal information? 

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg. staff training). 


What personal information do we collect? 

The information we will collect about you includes your:

  • name/s, date of birth, addresses, contact details 
  • medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors 
  • Medicare number (where available) for identification and claiming purposes 
  • healthcare identifiers 
  • health fund details

Dealing with us anonymously 

You have the right to deal with us anonymously or under a pseudonym (APP 2) unless it is impracticable for us to do so, or unless we are required or authorised by law to only deal with identified individuals. 

How do we collect your personal information? 

Our practice may collect your personal information in several different ways.

  1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration. 
  2. During the course of providing medical services, we may collect further personal information. Information can also be collected through electronic transfer of prescriptions (eTP), My Health Record, eg via Shared Health Summary, Event Summary. 
  3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media. 
  4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
    • your guardian or responsible person
    • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
    • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary). 

When, why and with whom do we share your personal information?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy 
  • with other healthcare providers via fax or secure electronic referral via Medical Objects or HealthLink
  • when it is required or authorised by law (eg court subpoenas) 
  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
  • to assist in locating a missing person
  • to establish, exercise or defend an equitable claim
  • for the purpose of confidential dispute resolution process 
  • when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
  • during the course of providing medical services, through eTP, My Health Record (eg via Shared Health Summary, Event Summary).


Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing. 

How do we store and protect your personal information?

Your personal information may be stored at our practice in various forms eg as paper records, electronic records, visual records (X-rays, CT scans, videos and photos).

Our practice stores all personal information securely eg electronic format, in protected information systems. Our server and computer database access is secured using secure strong password formats with regular and alternative back up methods. Hard copy documents are stored in lockable cabinets. Confidentiality agreements are in place for staff and contractors.

How can you access and correct your personal information at our practice?

You have the right to request access to, and correction of, your personal information. Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing in person, by post, email or fax with the reason you require your records and our practice will respond within 30 days. There may be a fee associated with producing he records depending on the way you wish to receive the file eg. electronic or hard copy, the size of the file and the administration time taken to compile the information.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to the Practice Manager in person, by post, email or fax.

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure and will respond to you within 30 days. 

You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit or call the OAIC on 1300 363 992.

Should you wish to contact the Office of the Health Ombudsman you should visit or call the OHO on 13 36 46.

Website and social media terms of use

Our website is intended to provide you with information relevant to our practice, services available and articles of medical interest. Article links on the website are generally not written by any of the Doctors or Allied Health Professionals or staff of either Bribie MediPlus or Goodwin Drive Family Medical Centre.

When you choose to contact us via our website or social media, please be aware that the digital information we receive may be collected and used for the following reasons:

  • to contact you as per the details you have provided
  • to update your personal health information at your request
  • to follow up on any feedback or complaints that you have submitted via our website or social media pages
  • to respond to a general enquiry that you have submitted via our website or social media page

Please be aware that as with any website or social media page, the personal details you submit may be used in website analytics, cookies, etc.

We act in accordance with both the Australian Health Practitioner Regulation Agency (AHPRA) Website and Social Media Policy guidelines.

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any legislative or other changes that may occur.